The abbreviation SaaS stands for Software-as-a-Service. This means that the hosting and operation of the application software is handled by the provider. Operation no longer plays a role for the user or their IT department. The provider takes care of installation on a web server, commissioning, hosting and the provision of updates.

The advantage: everything comes from a single source, there is one point of contact, the software is matched to the hardware and all processes are optimised. A monthly flat rate is charged for the operation of the application, storage space, certificates and all updates.

In contrast to SaaS, on-premise hosting takes place on the customer's servers. This means that the customer must provide a technically suitable server and operate it permanently. In addition, access for Brain Appeal must be set up to enable support or updating of the application.

In addition to constant updates for bugs and security, the underlying software and the associated server components must also be replaced or updated approximately every two years.

To ensure secure operation, all components must always be kept up to date and the systems must remain compatible with the application. With on-premise hosting, this work is the responsibility of the customer. Due to the customer's individual circumstances (processes, infrastructure), a higher monthly flat rate is usually charged for support and the installation of all updates than with SaaS.

Our honest answer is: SaaS (Software-as-a-Service) by Brain Appeal on servers in German data centres is better than on-premise hosting. Why is that? You can find a list of the "pros and cons" here.